FAQ

I need to make a claim on my motor insurance!

You must report ALL claims by contacting our TELEPHONE claims helpline on 01892 507555. We are here to help you 24 hours a day, 365 days a year. You give us your details and we do the rest.

Things to do in the event of an accident:

  • DON’T PANIC
  • Do not remain in the vehicle if you are able to get out
  • Ensure you are a safe distance away from the road and vehicle
  • Take all the details of the other people involved, such as:
    Name
    Address
    Telephone Number
    Car Registration Number
    Insurance Details
    Names of any witnesses
    Witness telephone numbers (if possible)
    Road names

Call us on 01892 507555 (24/7)

I need to make a claim on my Commercial/property insurance!

Please refer to your policy wording for the appropriate telephone number and procedure. If you are unable to find this, please call 01892 501 853

I need to make a windscreen claim

Please call 0117 3042132

If your insurer is Markerstudy, please call 0344 873 8183

My vehicle isn’t showing as insured on Ask MID?

We will issue your policy on our system when you call us and pay, however it can take the MID up to 7 days to add your vehicle to the database. For peace of mind ask our advisor to send your certificate to you when you pay!

I’ve purchased my policy but not received my documents yet?

All documents are emailed or posted with 3-5 working days from the date of payment. We may have already sent them so don’t forget to check your Junk/Spam folder on your emails. If you need a certificate urgently please email us at enquiries@bginsurance.co.uk

I’ve received an email saying I need to validate my insurance details?

To ensure you are fully covered we like to validate policies purchased online to ensure all details are correct. Insurance comparison websites often make assumptions about your details or personal circumstances.

I need to amend my bank details?

No problem, please call us on 01892 501 857

How much is Breakdown and what does it cover?

Please call 01892 501 852 to get our most up to date breakdown cover and prices

What is share my licence?

Please view our page on Share my licence here : http://bginsurance.co.uk/share-my-licence-advice/

I want to drive my vehicle abroad?

Please call us on 01892 501 856 to let our customer service team know. You may need a green card (if we have finally left the EU) and there will likely be a limit on the duration you will be covered abroad.

Please can you send my No claims bonus?

We can only send your no claims bonus after your policy has finished. Most insurers should accept our renewal notice as proof of no claims bonus. If you need a new copy please email us at enquiries@bginsurance.co.uk

Where do i send my documents?

You can post to:
BG Insurance
20 Chapman Way
Tunbridge Wells
Kent
TN2 3EF

Fax to : 01892 546 337
Or email to : customerservice@bginsurance.co.uk

I have had my renewal through but i have a new vehicle or my circumstances have changed since last year?

No problem call our renewals team on 01892 501 855.

Does my policy automatically renew?

No you will need to contact the office on 01892 501 855 before your renewal date to ensure continuous cover.

Why do I have to pay a deposit?

If you renew your policy you are entering into another 12 month contract with us and the finance provider so therefore a deposit needs to be made to secure the finance on the policy.

Can i change my payment date?

If you are paying by monthly instalments you can change your payment date, but only after the first instalment has come out! To do this email us at accounts@bginsurance.co.uk or call 01892 501857

Ive sold my vehicle but haven’t brought a new one yet?

If you haven’t brought a new vehicle yet, please call us on 01892 501 856 to let us update our records. We will give you 7 days to purchase a new one and change the vehicle over before the policy will be cancelled.

Does my policy cover me to drive other cars?

Some of our policies will allow the policyholder to drive other vehicles third party only for emergency use. There are many exclusions/terms to this cover that are usually displayed on the certificate of insurance. If you are unable to find this please call 01892 501 856

How do refunds take to go into my account?

Refunds can take 3-5 working days from the day you call to show in your account. Unfortunately once it has been processed by us we cannot make appear in your account any quicker.

How do i cancel?

We are sorry you wish to leave us. We can only accept written confirmation that you wish to cancel your insurance. To cancel, please email cancel@bginsurance.co.uk stating your name, vehicle registration, postcode, the date and time you wish to cancel and brief reason why.

How do I make a complaint?

We strive to offer the best service at every stage of your insurance experience with us. If you feel that we have fallen below the quality you would expect and want to make a complaint then please email complaints@bginsurance.co.uk.

We’ll do everything we can to resolve your issue and use the information to prevent that issue happening again for other customers in the future.

BG Insurance is a trading style of Barry Grainger Limited. Authorised and regulated by the Financial Conduct Authority. Calls may be recorded for monitoring purposes. Company registration number: 3957323. FCA registration number: 305659. Registered address: 20 Chapman Way, Tunbridge Wells , Kent . TN2 3EF. Registered in England and Wales. © Copyright 2008-2016 Barry Grainger Ltd. All rights reserved.